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| Solutions for Communication |
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| Ingenium employs new technologies that allow for telecommunication digital convergence. | ||||
| VoIP, Fax (T30), FoIP (T37 and T38); Unified Messages System (unified administration of e-mails, voice-mails, faxes, SMS); TDM-VoIP, VoIP-VoIP and VoIP-TDM calls; Help-Desk systems from browser (WEB-Phone) and NGN Contact-Centers are some of the solution features available | ||||
 Ingenium Contact Center Multimedia Platform – IMS9100 |
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Product consisting of an Ingenium telephony platform equipped with a WEB application layer for configuration, operation, supervision and management, and with IP, TDM and GSM resources. This product supports the concept of digital convergence, allowing the use of fixed, mobile or IP telephony, the transmission of information via WEB (voice, image and data), and the reception and sending of e-mails, SMS, facsimiles, completely integrated. The IVR and Recording features are integral parts of the solution. |
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Ingenium IP PABX – IMS PABX |
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| Ingenium IP PABX is a product based on an Ingenium telephony platform, which, besides its native IP connection, may also be connected to PSTN through digital interfaces E1 (ISDN or MFC-5C/R2), analogical interfaces (LSI) and GSM, for the calls originated from fixed or cellular terminals, or destined to them. IP telephones, softfones or arrangements of ATA/POTs are used as terminals. | ||||
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Ingenium Fax Server – IMS FAX
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Ingenium Fax Server - IMS FAX - is a product consisting of a Ingenium telephony platform with reception and transmission capabilities comparable to a traditional facsimile when connected to the Public Switched Telephony Network (PSTN), and Fax over IP (FoIP) with T 30, T37 and T38 standards. |
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CTI Software Development
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Ingenium has considerable experience in the development of solutions for Contact-Centers and Help-Desk, and in the development of software modules for telephone signaling and for CTI integration with legacy systems. |
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| Specialized Consulting in the Area of Contact-Centers |
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Ingenium has a technical team with broad experience in development of Contact-Centers solutions. The team also provides expertise in the development of management and operation software including sizing, integration of the attendance environment, team training, and close monitoring of installation. |
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