Service for hearing and speech impaired individuals via telephone
Increasingly government and society seek through various actions to guarantee the individual rights of the handicapped.
Our society expects businesses/corporations to be more proactive in the social inclusion of all Brazilians thereby building a more just and fair society.
Brazilian businesses have discovered that investing in socially responsible projects and acting in a morally responsible manner in relation to communities they serve not only generates jobs, pays taxes, follows laws and contributes to economic development but are better viewed, valued and respected by the public taking advantage of the social marketing and not just focusing on sales and profits.
In the case of hearing and speech impaired individuals, regulation created by ANATEL (Agência Nacional de Telecomunicações – National Telecommunications Agency) (General Plan for Global Objectives – Decree No. 2592 dated May 15, 1998) stipulates that 2 percent of all public telephones have to be adapted to accommodate these individuals.
Furthermore ANATEL regulated the creation and operation of “142” service (TTY-Teletype for the hearing and speech impaired) through the Central Intermediation Offices for the Deaf and Mute (Central de Intermediação Surdo-Ouvinte).
Aware of the need of companies concerned with social responsibility, Ingenium Systems offers their Contact-Center Multimedia Platform IMS9200 with TTY in addition to other functions offered by this modern IMS 9200 Customer Services Central.
This allows hearing and speech impaired individuals to contact the Intermediation Central Office for the Deaf and Mute (CISO – abbreviation in Portuguese) from a telecommunication terminal for the Deaf (TTS – abbreviation in Portuguese) to request information.
A Customer Service Representative from the Central Intermediation Office for the Hearing and Speech (CISO) can contact hearing and speech impaired individuals who have a TTS  to obtain information or to reply to requests.
In both cases Customer Service Representatives may act as a translator to facilitate (depending upon the situation) replying via voice-text, text-voice or text-text mode.

Targeted Public 
IMS9200 Multimedia Contact-Center with TTY Service for hearing and impaired individuals is ideally suited for:
  Telephone service providers
  Banks and credit card call centers
  Customer Service departments of corporations and public institutions
  Transportation scheduling and ticket sales
  Any other socially responsible businesses